Privacy Policy

Last updated: 14 September, 2026

Court Rush Australia is operated by Shout Marketing Services Pty Ltd trading as Court Rush Australia.

This Privacy Policy explains how Court Rush Australia collects, uses, stores, protects and discloses personal information when you visit our website, contact us, make an enquiry, request a quote, book our services, attend an event, or interact with us online.

By using our website, submitting an enquiry, making a booking, attending an event or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Our Commitment To Privacy

Court Rush Australia respects your privacy and is committed to handling personal information responsibly.

We collect personal information only where it is reasonably necessary for our business activities, including providing mobile basketball arcade hire, managing bookings, communicating with customers, operating events, processing payments, improving our services and meeting legal, insurance, accounting and safety obligations.

Personal Information We May Collect

The types of personal information we may collect include:

  • name

  • email address

  • phone number

  • residential, business, school, club or event address

  • event location or suburb

  • booking date and time

  • event type

  • number of expected guests or participants

  • setup, access and site information

  • billing and payment information

  • business, school, club or organisation details

  • messages, enquiries, feedback or correspondence

  • social media messages or interactions

  • marketing preferences

  • photos or video from events, where appropriate

  • website usage information

  • IP address, browser type, device information and analytics data

  • any other information you choose to provide to us

We may also collect information about event access and safety requirements, including driveway access, venue restrictions, surface type, power availability, parking, trailer positioning and weather-related considerations.

How We Collect Personal Information

We may collect personal information when you:

  • visit our website

  • complete a booking or enquiry form

  • request a quote

  • email, call, text or message us

  • communicate with us through social media

  • book Court Rush Australia for an event

  • attend or participate in a Court Rush Australia event

  • subscribe to updates or marketing material

  • provide payment or billing details

  • give us feedback or make a complaint

  • interact with advertising, website forms, booking platforms or online tools

We may also receive personal information from third parties where reasonably necessary, including parents, guardians, schools, sporting clubs, businesses, councils, event organisers, venues, payment providers, booking systems, website platforms and marketing platforms.

Why We Collect Personal Information

We collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries

  • preparing quotes

  • confirming event details

  • managing bookings

  • processing payments, invoices and receipts

  • providing mobile basketball arcade hire services

  • assessing event access, setup and safety requirements

  • communicating before, during and after an event

  • managing staff, contractors and event logistics

  • delivering birthday parties, school events, club events, corporate events, fundraisers and community activations

  • running score challenges, competitions or promotional activities

  • providing customer support

  • improving our website, services and customer experience

  • sending marketing communications where permitted

  • managing insurance, legal, tax and accounting records

  • complying with laws, regulations and industry obligations

  • protecting our business, staff, customers, equipment and event participants

We may contact you by email, phone, SMS, social media message or other reasonable communication methods.

Booking And Event Information

When you make a booking enquiry, we may collect information about your event so we can confirm availability, pricing, access and suitability.

This may include:

  • event date

  • event start and finish time

  • event location

  • event type

  • expected number of guests

  • participant age range

  • setup area

  • power availability

  • access restrictions

  • venue rules

  • parking information

  • weather or ground condition concerns

  • any special requests or safety considerations

This information helps us determine whether Court Rush Australia can safely and practically operate at your event.

Children’s Privacy

Court Rush Australia provides entertainment services that may involve children, including birthday parties, school events, sporting club events and community activations.

We do not knowingly collect personal information directly from children without the involvement of a parent, guardian, school, club, organisation or event organiser.

Where information relates to a child, it will usually be provided by a parent, guardian, school, club, business, council, venue or event organiser.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and, where appropriate, remove or update the information.

Event Photos And Videos

Court Rush Australia may take photos or videos at events for business, promotional, website, social media, advertising or marketing purposes.

Where identifiable children are involved, we will take reasonable steps to ensure appropriate consent has been obtained from a parent, guardian, school, club, business, council, venue or event organiser before using the content for marketing.

If you do not want yourself, your child or a person in your care to be photographed or filmed, please notify us before the event.

If you would like us to remove an image or video from our website or social media channels, contact us using the details at the end of this policy.

Payments And Financial Information

We may collect payment-related information to process deposits, final payments, refunds, invoices and receipts.

Payments may be processed through third-party payment providers, banks, card processors, accounting platforms or booking systems.

Court Rush Australia does not generally store full credit card details. Payment information is handled by the relevant payment provider according to its own security and privacy processes.

Marketing Communications

We may use your contact details to send you updates, offers, event information, promotions or marketing material about Court Rush Australia.

You can opt out of marketing communications at any time by:

  • using the unsubscribe link in an email, where available

  • contacting us directly

  • replying to a marketing message and asking to be removed

Even if you opt out of marketing, we may still contact you about non-marketing matters, including bookings, payments, event logistics, safety requirements, refunds, cancellations or customer service.

Website, Cookies And Analytics

Our website may use cookies, analytics tools, tracking technologies and similar systems to help us understand website performance and visitor behaviour.

These tools may collect information such as:

  • pages visited

  • time spent on the website

  • browser type

  • device type

  • IP address

  • general location information

  • referring websites

  • form interactions

  • advertising interactions

We use this information to improve our website, understand customer interest, measure marketing performance and improve our services.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Disclosure Of Personal Information

We may disclose personal information where reasonably necessary for our business activities, including to:

  • staff and contractors

  • event assistants

  • website and hosting providers

  • booking and enquiry platforms

  • email and communication providers

  • payment processors

  • banks and financial institutions

  • accounting and invoicing providers

  • marketing and advertising platforms

  • IT support providers

  • cloud storage providers

  • insurers and insurance brokers

  • professional advisers, including accountants, lawyers and business advisers

  • schools, clubs, councils, venues, businesses or event organisers involved in a booking

  • government agencies, regulators or law enforcement bodies where required or permitted by law

We do not sell personal information.

Third-Party Websites And Services

Our website may contain links to third-party websites or services, including social media platforms, payment providers, booking tools, maps, forms, advertising platforms or external resources.

We are not responsible for the privacy practices, security or content of third-party websites or services.

Before providing personal information to a third party, you should review its privacy policy.

Overseas Storage And Disclosure

Some third-party service providers we use may store, process or access personal information outside Australia.

This may include website hosting, cloud storage, email platforms, payment providers, analytics services, booking tools, social media platforms and marketing platforms.

Where we use third-party providers, we take reasonable steps to work with reputable providers and ensure personal information is handled appropriately.

Security Of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

  • secure digital storage

  • password protection

  • restricted access to business systems

  • using reputable service providers

  • staff and contractor confidentiality expectations

  • maintaining business records securely

  • reviewing access to systems where appropriate

No method of online transmission, email communication or digital storage is completely secure. You provide information electronically at your own risk.

Retention Of Personal Information

We retain personal information for as long as reasonably necessary for the purpose it was collected.

This may include retaining information for:

  • booking records

  • customer service

  • future enquiries

  • accounting and tax records

  • insurance records

  • legal or regulatory requirements

  • dispute resolution

  • business administration

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it.

Accessing Or Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if it is inaccurate, incomplete, out of date, irrelevant or misleading.

To request access or correction, contact us using the details below.

We may need to verify your identity before providing access or making changes. In some circumstances, we may refuse access or correction where permitted by law.

Complaints

If you have a concern or complaint about how we handle personal information, please contact us first so we can review the issue.

Please provide enough detail for us to understand and investigate your concern.

We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, systems, legal requirements or privacy practices.

The updated policy will be published on our website with the revised “Last updated” date.

Contact Us

For questions about this Privacy Policy, or to request access, correction or deletion of personal information, contact:

Court Rush Australia
Operated by Shout Marketing Services Pty Ltd trading as Court Rush Australia

Email: bookings@courtrush.com.au
Website: www.courtrush.com.au
Service Area: Brisbane, Logan, Gold Coast and South East Queensland